Return & Refund Policy

Our 7-Day Happiness Promise

Every item is personalized just for you. If you're not happy with your order, contact us at support@linovagoods.com within 7 days of delivery with your order number and a photo of the item. We'll send you a free replacement or give you a full refund (including shipping), your choice. No need to send the item back.
This covers items that arrive damaged, defective, made incorrectly by us, or simply aren't what you hoped for.

Personalization you enter

We make your item exactly as you type it, so please double-check names, dates and spelling before checkout. Spotted a typo? Email support@linovagoods.com within 24 hours of placing your order and we'll update your personalization before production starts. Once production has started, mistakes in the personalization you entered (such as a misspelled name) aren't covered by the Happiness Promise.

Order Cancellation

Cancellation requests must be submitted within 24 hours after purchase. After production begins, cancellation may no longer be possible.