Frequently Asked Questions

 

What is LinovaGoods?

LinovaGoods is a personalized gift brand specializing in custom products
designed for families and loved ones.

We create meaningful gifts including personalized blankets, Christmas
ornaments, and other custom keepsakes.

How do I customize my order?

Customization options are available directly on each product page.

Depending on the product, you may be able to:

 - Add names

 - Choose designs or colors

 - Add special messages

 - Upload photos

Can I preview my personalized design before ordering?

For some products, previews may be available during customization.

Please carefully review all entered information before placing your
order.

Can I change my personalization after ordering?

Please contact us as soon as possible after placing your order. Once
production has started, changes may no longer be possible.

How long does it take to receive my order?

Each item is handcrafted in 1–3 business days. With standard shipping, most US orders arrive 15–22 days after you order. You'll see the exact estimated delivery dates on the product page and in your cart.

Do you ship internationally?

Yes. We currently serve:

 - United States

 - Canada

 - United Kingdom

 - Australia

How can I track my order?

Once your order ships, you will receive tracking information by email.

Can I return personalized products?

You don't need to! If you're not happy with your order, contact us at support@linovagoods.com within 7 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, no need to send the item back. Please double-check your personalization before checkout: you can fix typos within 24 hours of ordering, but spelling mistakes you entered aren't covered after production starts.