Frequently Asked Questions

 

What is LinovaGoods?

LinovaGoods is a personalized gift brand specializing in custom products
designed for families and loved ones.

We create meaningful gifts including personalized blankets, Christmas
ornaments, and other custom keepsakes.

How do I customize my order?

Customization options are available directly on each product page.

Depending on the product, you may be able to:

 - Add names

 - Choose designs or colors

 - Add special messages

 - Upload photos

Can I preview my personalized design before ordering?

For some products, previews may be available during customization.

Please carefully review all entered information before placing your
order.

Can I change my personalization after ordering?

Please contact us as soon as possible after placing your order. Once
production has started, changes may no longer be possible.

How long does it take to receive my order?

Typical times:

Processing Time: 3-7 business days

Shipping Time: 7-15 business days depending on destination.

Do you ship internationally?

Yes. We currently serve:

 - United States

 - Canada

 - United Kingdom

 - Australia

How can I track my order?

Once your order ships, you will receive tracking information by email.

Can I return personalized products?

Because personalized products are uniquely created for each customer, we
generally cannot accept returns due to change of mind or incorrect
customization details.

If your item arrives damaged or defective, please contact us for
support.